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The effects of digital and physical service quality on customer loyalty in the South African retail banking industry
Mvubu, Nomsa Barbara
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2023-12-12
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Author
Mvubu, Nomsa Barbara (1)
Subject
Channel (1)
Customer loyalty (1)
Digital channel (1)
E-S-QUAL (1)
Industry competition (1)
Omnichannel (1)
Physical channel (1)
Retail banking (1)
SDG 9 Industry, innovation and Infrastructure (1)
Service quality (1)
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2023 (1)
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