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Showing 5 out of a total of 5 results for collection: Research Outputs (Graduate School of Business Leadership (SBL)). (0.018 seconds)

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A Complaints Handling System for the Hospitality Industry

Ramphal, Roy (African Journal of Hospitality, Tourism and Leisure, 2016)
Customer service as an act of(f) balance: lessons for the tourism and hospitality industry

Henning, S (African Journal of Hospitality, Tourism and Leisure, 2014)
The wellness of airline cabin attendants: A systems theory perspective

Henning, S (African Journal of Hospitality, Tourism and Leisure, 2015)
Intelligent consistency- Ethical practices of Lean Six Sigma in quality service provision in the hospitality industry

Ramphal, Roy R; Nicolaides, Angelo (African Journal of Hospitality, Tourism and Leisure, 2018)
“The Voyage of the Dawn Treader”: The World at the Dawn of 2006-2011. Understanding societal themes

Henning, S; Cilliers, Frans (African Journal of Hospitality, Tourism and Leisure, 2016-05)

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