Developing guidelines for a knowledge management policy to enhance knowledge retention at the University of Zambia

Wamundila, Sitali

dc.contributor.advisor	Ngulube, Patrick	en
dc.contributor.author	Wamundila, Sitali	en
dc.date.accessioned	2009-08-25T10:51:53Z
dc.date.available	2009-08-25T10:51:53Z
dc.date.issued	2009-08-25T10:51:53Z
dc.date.submitted	2008-11-30	en
dc.identifier.citation	Wamundila, Sitali (2009) Developing guidelines for a knowledge management policy to enhance knowledge retention at the University of Zambia, University of South Africa, Pretoria, <http://hdl.handle.net/10500/1336>	en
dc.identifier.uri	http://hdl.handle.net/10500/1336
dc.description.abstract	The purpose of this study was to investigate how knowledge retention may be enhanced at the University of Zambia (UNZA). A mixed research methodology was employed in the case study design. Data was collected using interviews and questionnaires. Purposive sampling was used to determine participants for the interviews while stratified random sampling was employed for the questionnaire respondents. Out of a population of 435 a sample of 205 was surveyed. The response rate was 60 %. Findings indicate that UNZA lacked a number of knowledge retention practices that can enable it to retain operational relevant knowledge. In view of these findings, the study concluded by recommending guidelines for the adoption of various knowledge retention practices that could be embedded into UNZA's knowledge management policy.	en
dc.format.extent	1 online resource (xviii, 266 leaves)
dc.language.iso	en	en
dc.subject	Knowledge management	en
dc.subject	Knowledge retention	en
dc.subject	Knowledge loss	en
dc.subject	Knowledge assessment	en
dc.subject	Knowledge acquisition	en
dc.subject	Knowledge transfer	en
dc.subject	Knowledge management policy	en
dc.subject	Attrition challenges	en
dc.subject	Knowledge documentation	en
dc.subject.ddc	658.4038096894
dc.subject.lcsh	Knowledge management -- Zambia
dc.subject.lcsh	Information management -- Zambia
dc.subject.lcsh	Organizational learning -- Zambia
dc.subject.lcsh	Knowledge management -- Policy -- Zambia
dc.subject.lcsh	Information management -- Policy -- Zambia
dc.title	Developing guidelines for a knowledge management policy to enhance knowledge retention at the University of Zambia	en
dc.type	Dissertation	en
dc.description.department	Information Science	en
dc.description.degree	M.A. (Information Science)	en